I, too, am frustrated by the long delays in delivering on the Tactics Kickstarter. Before Tactics was released, I longed for some way to run tournaments with Sentinels of the Multiverse. I was organizing events at local gaming stores, and while fun, I wanted SotM to take off the way Magic had, for droves of people to show up every week looking to play. When Tactics was released I was cautiously interested. Then I played in a tournament. Oh My Gawd! So Awesome!
I was inspired. I excitedly watched videos from the tournaments at PAX East and PAX South. I organized a local tournament at Who's Yer Con. I created the Indianapolis Sentinel Tactics League. I took Sentinel Tactics to gaming stores and other conventions to introduce it to new players. I followed the championships at GenCon. I ran a local tournament again at Who's Yer Con the next year. But eventually I had to admit that Tactics just wasn't making it. Yes, it had a little bit of a following, but GtG was having trouble filling tournaments. It took longer than I liked to teach the game, so people not really inclined to tactical games would lose interest, and then the end result wasn't complex enough for people who were really inclinced to tactical games. The core of the game is really, really interesting to me -- a relatively streamlined way to get into superhero tactics with characters that I already love -- but if you weren't already invested in the characters, there wasn't a broad enough appeal.
GreaterThanGames seems to have come to a similar conclusion. They poured money into the Tactics tournaments -- really excellent, technical equipment, impressive cash prizes. Despite that, interest flagged. Now, they are trying to rework some aspects of the game to make it easier to learn and faster to play. They switched out the original Kickstarter characters with ones that are more well known.
Should they have figured out the need for this switch before launching the Kickstarte? Maybe, but they didn't, so they're at least offering refunds.
Should they have focused more on the Tactics work rather than launching a bunch of other games? Maybe, but they decided that financially they couldn't afford to. This isn't just a money grab. Cash flow issues caused them to have to back out of PAX South and to take paycuts. It's a small company. They have _got_ to bring in cash.
GtG are certainly not perfect. The scenarios in the original game were in some cases pretty broken. They promised scenarios for the extra maps, and haven't delivered them after a long period of time.
So, yeah, as a Tactics fan, this situation sucks. Even so, I don't see a path for GtG that's better than the one they are on. From what I've seen in the playtester forums, the changes to Tactics and the scenarios that we'll get will be very good.