Anyone having trouble downloading PDFs on the new store?
I bought the RPG starter set Thursday and was able to download the files via the links sent in the email(I was looking at them from my phone) but this morning I went to download them to my pc and I couldn’t access the GM screen or the players guide. All the other downloaded fine.
I'm having the same issue. I accidentally cancelled Legacy and Tome of the Bizarre and when I went to redownload I couldn't . Now I can only download Bunker and the cover , so it's getting worse not better.
Looking at my account today in the store, under my ordered files. All of the files are listed as “expired”
I am guessing this is just a mistake, I doubt they would put a time limit on when you could download the files. I sent an email to store support as well, I’m sure I’ll hear back next from them.
Adding my my name to the list of expired files, including some of the issues I haven't even attempted to download yet.
Well, glad that I'm still waiting on my physical copies before I try to do anything with the PDFs. Hopefully that doesn't mean my stuff is expired before I even receive it.
To add my voice to the conversation, I didn't create an account with the store and was able to download the files through the receipt e-mail when I checked yesterday (after downloading them on 23rd through the same method) but now I get redirected to the store and told to sign in because I don't have permissions to access the page when using the links in the e-mail.
Having same issue as well
How do you download the PDFs? I'm confused how people are able to do this.
I assume they have a link from the books they purchased.
Have they recieved the link through email? In the books themselves? Or is it from the site?
This is on our list of "things to definitely fix today"!
Thank you
Based on discussion between various threads the books themselves.
Thanks!
Thank you Paul!!
I just bought the PDFs from the store and clicked the links I was sent to download them. Not sure if that helps.
Any progress on this one?
Also if say someone ordered a pre-order item and the RPG at the same time, do they ship seperatly or does the shipping wait till they are both in stock?
In the past it has been that items aren’t shipped until they are all available.
Thats okay, I just realized I am a complete idiot. When the new store went up I had saw the villians chrome deck was up for pre-order so I threw it in my cart with the RPG starter set. I just checked backerkit on a whim for Oblivaeon and realized I had already bought it there. So I am hoping they can cancel that because, while I enjoy hording as much as the next person, I don't think shiny boardgame cards are going to be the currency of the post apocalyptic future. So I don't need a spare set.
Nilus,
Shoot an email to contact@greaterthangames.com. That will go into our new customer service queue, which will mean that we can cancel that order and get it taken care of. We'll also get you the PDF if you still can't dload them - that is showing as fixed on our end...
Hi Paul I’m having the same issue I sent an email to contact@greaterthangames.com and also my order today shows it shipped but I haven’t had any email notification from fedex
I got the message that my copy of the starter kit is on the way as well, but no word from FedEx for a tracking number...
I ordered the digital files on Nov 28, they immediately showed up as "unavailable." I sent a message asking about it, have yet to get a response. Doesn't looked "fixed" to me. :-\
I've seen a few pople on RPG.net with the same complaint (including not receiving responses to emails at contact@greaterthangames.com).
I'm waiting until I can actually get my lazy behind to my FLGS, myself.
If you're still having this problem, please do e-mail contact@greaterthangames.com. If you have e-mailed and are not getting a response, please follow-up and copy me on the e-mail. It's important to me that we get the PDFs to all of you, and that we provide good communication throughout this process.
Also, if you get the physical Starter Kit from your FLGS, they can get you the PDFs through the Bits and Mortar system!
Not only am I having problems with the PDFs, I can't get any responses to ANY of my emails to the contact@greaterthangames.com address. It's useless to suggest people to email there. I placed an order more than a week ago with two-day shipping, still can't access the PDFs, can't find out any information about my order, and can't seem to get any support information.
I do know, however, that I've been charged for a game I can't access and that I'm not even sure is shipping to me, although I paid extra to expedite it (allegedly, it's Order #46). I've done numerous Kickstarters, ordered from dozens of game companies directly, and have never had the issues I've had ordering as I have from this site/company. I don't even mind snags, but I've had days worth of emails go unanswered, and that's unconscionable.
Really have been looking forward to this game - I demo'd it at GenCon.
I had the same issue as you Dorado, I contacted Paul directly, via pm and his email. He got me the PDFs by the end of the day.
i did send a lot of emails and Messages too. Sending it to Christopher or Paul should get you what you need.
Dorado, I've sent your info to Craig who will check for your e-mails now and get back to you ASAP. I am very sorry for the delays.
I have not heard back from the email either but I’ve been totally channeling the Scholar and just go with the flow. I’ll reach out again on Monday and cc the bosses.
Edit: I did hear back from Paul and Craig today and they got me sorted out.
FYI: I recieved an email saying I'm getting a shipment from GtG!
This is the RPG not OblivAeon
Just to let everyone know that if you're still having issues downloading your files, please send us an email to contact@greaterthangames.com. It should be fixed going forward, but there may be some lingering problems. :-)
My account is expired and don't know why as I have not used it since August. Is it due to inactivity or anything else?
Can you send me a PM? I need more info from you as I’m having trouble finding your account.
Thanks!