Disappointment in the new store

There is a new store and I notice it is missing a few issues.

1) Stuff GTG makes is missing. I noticed that the branches and claw expansion of spirit island and the two promo spirits they had listed before the store change are both missing. I am assuming this is because they are out of stock but it would be nice to have a place holder that says out of stock in the store for these so we know these are still items that GTG makes. I wanted to order the promo spirits as a christmas present and was getting on to see if they were back in stock yet.

2) need release dates on stuff not out yet. I will point out all of the Oblivaeon stuff for an example. There is no date yet that says this is in store and actually says will ship in 1-3 days. Unless a hole in time and space opened up and us backers didn't hear about this, I am assuming this is false and needs to be updated asap to not mislead customers. I am assuming this is an easy fix because they already have done this with legends of sleepy hollow.

3) I didnt check this yet but how well does the new store talk to the old account. Wasnt sure if my preorder for Prime war and all that still show up

4) Finally I would add a quick comment on the spirit island 5 and 6 player pack. Its great that this exists, but its a bummer I have to buy the canoical map to play with 5-6 players. Has there been any attempt to look into creating a E and F map for the island as a seperate expansion. Depending on costs I would be willing to buy this over the playmat.

If you guys notice anything else in the store that is missing or needs improved please list it here so GTG can take notes on what needs to be fixed.

You can find the SotM stuff but it’s not intuitive. 

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4) Finally I would add a quick comment on the spirit island 5 and 6 player pack. Its great that this exists, but its a bummer I have to buy the canoical map to play with 5-6 players. Has there been any attempt to look into creating a E and F map for the island as a seperate expansion. Depending on costs I would be willing to buy this over the playmat.

Thats not really an issue with the store.  At least with what’s available that is the only way to do a 5-6 player game.  Considering the success of it I’m sure it’s being discussed but I have no idea when they are going to start up an expansion.  

Eric has said on the BGG forums that a second expansion is in development.  No word on what's in it yet, but considering how high (or at least vocal) the demand has been for 5-6 player expansion (and since Spirit Island was always intended to support that many, hence the 6 board canonical map), the chances are pretty high that the expansion will indeed support extra players.

powerhound, never said I couldn't find the SoTM products, just that the stuff that hasn't been released yet does not have a date or something to state this.

number 4 I will agree is not a problem with store but is something I was frustrated to see at the moment I saw it so it got added.

One thing I wish the store supported was checkout via Paypal/any other popular online payment options. Like someone said elsewhere, providing direct credit card information on most commercial websites leaves me just a little uneasy.

Also, over time, it would nice to be able to categorize items by family/core game. So, as Spirit Island/Sentinels RPG/Tactics/Lazer Ryderz start getting new expansions in the store, being able to sort by "What are all the expansions for <x>" would be really nice to have.

Not disappointed, as per the title of the thread. Just features that'd be helpful in the long run. :)

I am wondering if the store isn't completely stocked yet but they wanted it up for the big shopping day.  

Oh, no! There isn't a way to buy individual decks!!! 

I guess I'm going to have to wait even longer for my 5 Argent Adepts game… 

I’ve wanted to do this for forever, but there’s only four dif powers, right? Vanilla, PW, 6S/DC, and XPW. Also, which one would be the mandatory Frost&Flame person, or are we just Xtreming the villain to death?

Why would you want more than four anyway? Virtuoso barbershop quartet, yo.

Or we could have all 5 bunkers up against 5 Fright Trains. 

Wait, but then, who do we target first?

THIS.  Shipping to Canada is expensive (the RPG will cost as much as the game itself to ship), and so I was going to throw in a extra Legacy deck to make it worthwhile, only that option now seems to be gone!

That, and I was also thinking of adding on a set of the Absolute Zero cufflinks, but they seem to have disappeared to…

Each of them gets one instrument in play from the start. They all draw from a single, common deck.

Cufflinks we’re never here – you have to get them from Foam Brain Games.

Thanks for the feedback! We're working on adding / fixing most of those things :)

They had been listed in the GtG store for at least 2 years, in the "Accessories" section.  They were definietly still listed there Sep when the pre-order for the RPG Starter kit came out, because I looked.

Yay!

Does this include an E and F tile for spirit island?

My apologies, then – I never would have imagined they were there (as none of the other Foam Brain items were, that I know of) and I never noticed them. 

The Foam Brain stuff is now sold at Cardboard Clothing... as soon as they get their checkout working, which is taking quite a while. (Which is making me sad because I really want their Argent Adept and Unity t-shirts...)

@morph147

Yes, but that's a longer-term project unrelated to the web store :)

If I choose to show more items on a page I get redirected to the home page for the store.  Also, it seems weird not to be able to find the main Sentinels of the Multiverse products without doing a search.   I’d hope to see categories of games like it had before.  

Are there really 397 copies of the Spirit Island playmat in stock? (Noticed on BGG)

Also, the store is really not working at all well for me. It may be just my browser, but when I mouseover an item it gets covered by a big black box. I can click on it to see details, but the black box is really annoying. I also can't find any of the SotM expansions--are they all sold out?

@dpt

Yes! We just got more Spirit Island playmats in stock!

I'm not sure why you are having the black box problem.

The SotM expansions are all there. They will show up if you search for "sentinels of the multiverse", but we are working on making that easier to navigate.

I get the same black box as dpt. Maybe it's supposed to be a small button that says "Quick View", but the button covers the entire picture. It's not pleasant.

Regarding the Black Box problem...

It's supposed to look like the attached image. If it's not, can you please PM me with your browser/version/win or mac and any extensions you have that may be affecting the layout or display (including ad blockers or color-changers, etc)

Thanks!

Your screenshot shows the "ugly black box" I was talking about. It makes it really hard to scroll through and find things.

Agreed. It totally obscures the thing that you're trying to look at. I find it very jarring to have the black box flipping between items as you scroll through.

Given that Quick View adds almost no information beyond what you can already see (available quantity information and maybe another picture?), I would probably turn it off entirely and make it so that if you click on the picture, it takes you to the page for that product (which I actually find it difficult to get to).

Another feature request/issue with the new store.

Placed an order last week. When I check the status in the store, it's listed as "Delivered". Used USPS First Class shipping. However, I've not received the item. 

So, either there's a tracking number that should be exposed to the end user that I should be able to follow, or the store is presumptuous about the delivery status, and that's a bug. :) 

In addition, rather than relying on subscription notices from FedEx or any other service, it'd be really nice if the store provided a "Your item has shipped" email and, if a shipping number is available with the order, provide it with it. All things considered, this is a very basic feature in pretty much every Point of Sale workflow. I dunno why you guys don't have it, but you should.

@bobbertoriley

Our previous web store did not have the ability to send out tracking info, since it could not be connected directly to shipping software. Our new web store has that ability, but it is very complicated to set up, and we are going to be working through all of the bugs first before we try to add new features. However, that is a long term goal!

Cool.

Should I reach out to the usual paul@ about the missing order? :)

Yes, for now.

Soon, all of the problems with contact@ should be resolved - we are hooking it into a customer service software solution to help manage tickets and requests, which should eliminate the dropped email problem we've had for quite a while.

So I’m trying to submit an order and after clicking to place order I have this message come up(I’ve tried from my desktop and iPad getting the same message):

The following errors have occurred

(14) The referrer, relay response or receipt URL is invalid

@Powerhound_2000

Could you email me a screenshot of the error to paul@greaterthangames.com?

Thanks!

Done

I’m getting the same thing as Powerhound. Assuming you don’t need multiple screenshots, as it’s literally just:

The following errors have occurred.

Possibly of greater relevance is the fact that “Authorize.Net SIM” is the only payment option.

Yeah that happened to me as well I assumed somewhere along the line it would ask for more information on payment.  

This should be fixed!

Let me know if you have any further issues, and thanks for the bug report!

Yep, thanks!  Absorbing the contents of my new PDF now!

One of these days, I'll find free time and get to my local FLGS and grab this.

BTW, in addition to the fairly large number of typos in the books themselves, the Prime Wardens issue has the wrong filename.  It should be Prime Wardens #67, but it's #86 instead.

@MindWanderer

Thanks!

And if you see any typos, feel free to post them here, or email them to me (paul@greaterthangames.com) and we'll fix them in the next edition! We have a running list, but more eyes is always better!