Shipping & Fulfillment Issues

There have been a number of complaints/questions about shipping in various threads on the forum, so I wanted to provide updates/answers to the comments I have seen, as well as provide a single place for people to comment (and me to check) if they have shipping issues. As you might imagine, everyone here is much busier than normal, so this will help to take something off of Craig's plate. In no particular order:

• Web store orders are now, and have been since mid-December, being processed in the normal way (i.e., they are being printed and shipped in the morning of the next business day after the orders are placed, and the order status is updating in the web store). If you placed a web store order for promo cards (or anything else) in the last month, the shipping status has not updated, and you have not received your order, please send me an email with your order number at paul@greaterthangames.com and let me know what is going on.

• Web store orders placed during the Holiday Promo Sale prior to mid-December have all shipped, but their status and tracking information has not been and will not be updated. Unfortunately, given the way in which our web store is written, when we receive a large number of orders, we can either process them as efficiently as possible and never update the status, or take three times as long to process them while updating the status. This is something that I really wish were fixed, but we do not have the resources to do so in the short to medium term.  If you placed a web store order for promo cards (or anything else) in the last month, the shipping status has not updated, and you have not received your order, please send me an email with your order number at paul@greaterthangames.com and let me know what is going on.

• Villains of the Multiverse is now in the process of being shipped. We have everyone working on the ship-out as fast as possible. and my very rough guess right now is that everything will be shipped out in three weeks.

• For the EU, all of your orders will be shipped out on the same day (probably in approximately 1-2 weeks), and, if past experience is any guide, will take approximately 1 week to arrive. You will definitely not pay any VAT/import/etc fees on delivery.

• Copies of Villains of the Multiverse will not start heading to North American distributors until after all North American preorders have shipped, and will not start heading to EU distributors until all EU preorders have shipped.

• Because Battle for Broken City has been delayed longer than expected, people who bundled Villains of the Multiverse with Battle for Broken City will have their Villains of the Multiverse portion of the order shipped once the rest of the Villains of the Multiverse preorder has shipped.

I hope that answers the majority of the questions, but if you have any others on this topic, please post them here!

Thanks for the info Paul.  

Thanks Paul for the updates. You guys are the best. I also wanted to say hope you all stayed safe during all that flooding in St. Louis in the past week

Thank you for the information.  I hope to get my copy of Villians/Oversided before a Saturday get together, but it does not look hopeful.  

I'll add my voice to the 'Thanks' comments. I know that bulk orders like these take a lot of time to complete so the updates (certainly) for me, are appreciated when there's time to give them.

What about stuff that came on the same boat as Villains but isn’t Villains?

I've sent an email to you guys to get my delivery address changed for my preorders for tactics and the oversized villain cards before they ship. i haven't got a response for that. I would like to know if it will be changed before the oversized villain cards are shipped.

Edit: Paul fixed everything thank you so much you guys are great.

I received my copy of VotM on the 2nd.
While the artwork and promo alts (Naturalist, Sentinels, Scholar, ChronoRanger) were in the box, the other preorder goodies (bonus villain & environment decks) were not.

Are these shipped separate, or am I out of luck?

@Pydro

All of that other stuff is lumped in with the VotM ship-out, so it is on the same schedule.

@Sloansdad

That was almost certainly a shipping error on our part, which will will remedy asap! Send me an email with your order number and the details and I'll take care of you.

That's very generous of you.  Now I wish I hadn't paid extra for separate shipping waves.

Thanks for the update.

@Estelindis

You'll still get VotM 3-4 weeks sooner than if you hadn't, which is about the delay we advertised during the preorder.

Thanks!

Paul, I must've missed the part of the preorder where it said that paying for multiple shipping waves would only save 3-4 weeks compared to paying for a single one.  That might've been because I initially only paid for one shipping wave, so I wasn't heeding details like those.

(When preordering Villains for me and my friends, and one copy of Broken City for me, I asked if my Tactics stuff from the Kickstarter could be further delayed to combine shipping with Villains, keeping my single shipping wave from the preorder for Broken City.  My request wasn't refused until five months after I made it, and only after I sent a message reminding GtG that I'd asked.  At that stage, in August, not wanting to make my friends wait what I expected to be months until Broken City was released before they got Villains, I paid for an extra shipping wave.  But I had no idea it would only mean a difference of 3-4 weeks.  I think they could've waited an extra few weeks for the sake of saving me $40.  If I'd been making my decision during the preorder, I mightn't have missed that information.  It's hard to think how I could've handled this any worse or wasted more shipping money than I did.)

Hi, is there any way to verify which address mine is being shipped to? I sent in a change of address a month or so back, but I never got confirmation of it. Or maybe a tracking number so I know when to go to my old house and bug them about it? Thanks! 

@jfreston

Send me your current, correct address and I can check.

@Estelindis, I think the 3-4 weeks is the time it will take for them to ship the copies of VotM that were ordered with Tactics stuff and have been separated, rather than Broken City coming out in 3-4 weeks. If I'm reading everything right, were they not to separate the orders like this, it would still take months for the VotM stuff to be shipped.

I have the same issue, actually.

Hello!

Thank you for the update! I had a question about shipping however. I paid for FedEx Home Delivery, and the shipment is showing Smartpost instead. Is there a way to correct this or possibly get a refund for the difference?

@Paul

I just got a tracking number, which I'm assuming was you working some magic, and it looks like it's the correct address! Thanks so much! 

@Paul

I also just got a tracking number, but it's for the wrong address.  Is there any way this can be fixed at this point?  I'm happy to do whatever is needed, but if the package shows up at my old address, I'm fairly certain I'll never see it.  Let me know what I can do to help get things corrected.

Thanks!

Does this include stores who made pre-orders or is it just for the companies who distributed your game?

I also have two orders in which I paid for FedEx home delivery, but were shipped via smart post.  Unfortunately my local usps leaves a lot to be desired in both package handling and delivery times.  I guess we'll see what happens.

@Veebeebee, @twelveohone, @brettwo

Email me with details about your order issue and I'll try to sort them out asap!

@bluedarky

That includes the stores that made pre-orders.

@Paul

First of all, thanks for the update. Secondly, hope you guys weren’t affected too badly by the flooding.

I just wanted to learn about how far in advance should expect to receive notification of shipment. I see a number of folks have already gotten notification, but I haven’t seen anything yet and my profile shows nothing for recent orders.

Thanks in advance.

@tracerbullet23, a lot of the updates come from signing up with the FedEx shipping manager. I did that, for instance, and learned that my Villains set is expected this week. I didn't get an update directly from GtG (and don't expect one).

Thanks for the reply. I posted that and then I received a fedex notification 30 min ago.

My copy of Villans of the Multiverse arrived today (with Chokepoint, the Celestial Tribunal, the promo heroes, and the art prints), but I did not receive the Oversized Villain Character Cards I had also preordered, nor did I have a packing slip in the package.

where both items on the same order? or seperate

They were on the same order. I went back and double-checked my confirmation email from last January to make sure.

Just wanted to say thanks for the info! I know you are all busy, but I appreciate the time.

Done, and thank you so much!

@jajd2c

Send me an email with your order number and I'll sort it out.

Hi,

I know it's a bit late to be asking this, but wasn't there something said about the European pre-orders being shipped first for Villains after the issues with tax-related delays for Wrath? Or am I mistaken?

I just received my fed ex info, and sent an e-mail regarding change of address. I sent one right when it was announced that votm was shipping.

Hopefully we'll get this sorted out, i sent it to contact@greaterthangames.com

I just got my fed ex info, slightly annoyed it will be after the reginion game day, but still glad to be getting a date to be getting it

As mentioned a few times I paid for FedEx Home Delivery and the notice I got from FedEx shows it was sent SmartPost.   Is there a reason why this changed?

Okay, I'm starting to get worried; still no word from FedEx. I made sure to place Broken City on a separate order, so I shouldn't be one of the ones that has to wait for the second wave, but I still have no confirmation that it's even been sent out yet.

I also paid the increased shipping cost for FedEx Home Delivery but the shipping notice email I just received from FedEx says it is being shipped via Smart Post.  What is going on here?  If this goes out Smart Post, will I receive a refund for the difference in shipping costs?

What is difference between smart post and home delivery. I am seeing the smart post too

Smart Post has Fedex giving the package off to USPS for final delivery.

this scares me on so many levels. Mainly because I know usps means lost packages a lot of times.

A friend of mine that participated in the preorder and paid for Home Delivery also had his package sent via Smart Post.  Has anyone that paid for Home Delivery actually had their package sent via Home Delivery?

Thanks, GTG Team.....

I've sent my order number. Thank you for your assistance.

I also paid for Home Delivery, yet it shows as being shipped through Smart Post.

Just got off the phone with FedEx; mine hasn't shipped, but there is a label, and I'm also having the FedEx Home Delivery/Smart Post problem.

I went ahead and sent them an e-Mail about it, let's hope they can catch it before it leaves...

EDIT: Blast it; figures that it finally ship NOW, just after sending a message about this...

I just had another VotM shipment show up with the Oversize Villain Cards - and an email notification that my shipment had arrived. Turns out that a friend of mine had also ordered VotM & had it shipped to my address.

Please disregard my complaint. I was mistaken about which order was which.

@jajd2c

Oh, that is great to hear!

Is there a way to track the package after fedex gives it to the post office

@morph147

Sometimes.  The USPS has a separate tracking system.  In my experience with Amazon shipments originating with UPS, after the package has been handed off to USPS, UPS's tracker will stop updating, but it will display the new USPS tracking number.

@Paul

Any update for those of us that paid for FedEx Home Delivery but are receiving packages via SmartPost?  

I was told to go to USPS tracking. Then add 92 infont of the FedEx Number.

FedEx traking has always continued to update up until delivery, even when they handed it off to USPS in my experience (including today, as my copy of VotM is waiting on me to get home apparently)

Am I reading this right? Since I ordered both Broken City and Villains, I have to wait for all three weeks of preorders to ship out before my copy of Villains will ship out? I preordered back in March and am basically being asked to wait another month? Why is this not being shipped by date of order placed?

If you ordered them together you only paid shipping once with the idea you wouldn't get either until both were available.  People who made separate orders for VotM paid shipping just for that.  So while you will be waiting for VotM until other orders are shipped you are getting VotM much sooner than you otherwise would have.  

I JUST got my confirmation email. Next Wednesday! The day before my weekly game night!

My stuff shows up at my parents tomorrow, not just need to convince them to forward it to me.....

I'm in the same boat as some others here. I had a combined order of sentinels and tactics with single shipping. I read there would be split shipping but I have not received a notification as of yet. I emailed gtg , so I guess it's a waiting game now. Are those how had combined single shipping the last to addressed, if that is so it makes sense. Just looking for some clarity or if something is needed to be done on my part. Thanks. 

Looking forward to the next wave of sentinels

Chris

I tried contacting through the contact form, but had no luck, so I'm hoping this helps. If the answer is no, I totally understand, but it's worth a shot.

I had a problem when I initially preordered VotM, and ended up having to add the 2 mini-expansions as a separate order. Is it possible to combine the two, or is it too late? I don't need a refund on the extra shipping, I'd rather >G save the excess shipping cost (or, you know, convert it into the Oversized Villain Cards I forgot to order, but while I'm dreaming, I'd also like a unicorn.)

Speaking of which, does anyone know if the Oversized Villain Cards will be available on the store after the preorders are shipped, or is this a case of "if you missed it, you're out of luck"?

I believe they are shipping all the ones who did seperate shipping first, then shipping Villains for people who did combined shipping.  It should be a few weeks to get through it all.

Also it is really hard to get responses from them right now as they go all hands on deck for shipping.

And apparently, Wednesday the 13th is actually Saturday the 9th. Got it in the mail today. All promos, mini-expansions, large cards, and Matriarch Deck Reprint present and accounted for!

I'm still waiting for my large villain cards to ship 

Has there been any resolution on the home delivery vs smart post issue? I had home delivery listed, but I honestly don't remember if there was an option where I chose for one over the other. It may have just said FedEx delivery and had some bad wording on the order record that made me assume it was one type of shipping over another. Just curious.

There hasn't been a response in this thread about it.  I know on my orders page for this preorder that it lists FedEx Home Delivery

Haven't recieved a notification about my preordered VoTM shipping yet /sadface. Hopefully this is not by error as i know they said shipping could take a couple weeks. Just getting anxious/eager to recieve a notification !

@ricky

Send me an email with your order number.

@Wael

The VotM orders that were combined with Broken City and which we are shipping early will ship with the second wave of US orders, which will start going out this week.

@jmichaelspencer

The Oversized Villain Cards will be available in stores after preorders ship.

@waedens/Powerhound2000

Also send me an email with your order number!

Message sent.  

@Paul,

Sending you an email as well since my order also showed fedex home delievery and was sent smartpost

@Paul

Thanks for the response!

Got my copy yesterday; there were some problems, but after talking to GtG, let's just say I'd have to be insane to complain at this point.

All of the EU orders, 90% of the "Other International" orders, and around 60% of the "post-initial-preorder-window" US orders are going out today. The remainder should leave early next week.

If we ordered in the first wave of the preorder, live in the US and haven't gotten our order yet is it time to contact you now?

@phantaskippy

Yes! Proceed to contact me with your order number!

Paul,

I sent you an email earlier this week based off of this thread.  I have not recieved any response.  What am I doing wrong? Part of my order was missing from the box. 

EU orders appear to be at Charles de Gaulle (France; Whoehoe!), suffering from a clearance delay.

Accordong to tracking:

I have tracked my delivery. It has reached Roissy Charles de Gaulle airport but will not be sent any further (i.e. To my home address in the UK) because apparently a commercial invoice is required....The tracking shows a DELAY message. Please advise...!!

Yep. Looks like our package got hit with that as well guys.

Since all the European orders were shipped centrally, I'm guessing everyone's affected, because I'm getting it too

Still waiting to get some kind of information on my order. I have sent multiple emails and attempted to call and have recieved no answer each time. I made my order back in september and all of the order I made is for the card game, not tacitcs. I don't know if I'm more frustrated with the lack of news about my product or the lack of response when I have repeatedly tried to both call and email to get help from the company. I am hoping that this is a one off situation.

((Edit: I should mention that I am an American just so that maybe that could at least help explain the source of my trouble))

@darkstar1484, I have no info on the lack of response, but based on what you said you're in the "post-initial-preorder-window" category, which by what Paul said upstream https://greaterthangames.com/comment/123794#comment-123794 means that your order was shipped Friday or will be shipped early next week.

Add me to the list of UK orders getting stopped in France awaiting an invoice.  Looks like its affecting all of us.

France is causing problems. This sounds familiar…

Threaten them,we all know what they'll do.

Fart in your general direction!

Is this the part where someone digs out that Groundskeeper Willie quote? ;)

Who sorts the invoice then? How long do we have to wait?

We wait till Monday and see what >G says. Whether this is a new requirement or something that was forgotten or something that a shipping company in France (who handles this leg of the journey) are meant to take care of, we don't know. But none of us is a commercial entity that should be generating invoices.

Heads up, Monday is a national holiday in the US. They might not be able to get anything done from a shipping perspective. So you may have to wait until Tuesday.

Yes and no.  Typically Government, Banks, and schools will be closed.  It's up to each private business whether they are closed tomorrow or not.  I know the business I work for is open tomorrow.   

I've got that delay message too, same problem (my package is heading to Spain). I didn't know Monday was holiday in US, maybe I'll wait until Tuesday to contact them, but I suppose they'll be aware about this issue by then.

EU shipping update http://greaterthangames.com/content/eu-villains-of-the-multiverse-preorders-france-and-customs

Hey folks. I made a post about this elsewhere, but it's not France's fault this time! At least, I don't think it is. Unless they were the ones that lost the customs paperwork, rather than FedEx, as I am guessing.

http://greaterthangames.com/content/eu-villains-of-the-multiverse-preorders-france-and-customs

Hey Paul,

I'm just checking to see how the second round of shipping for Villains of the Multiverse is going. I'm glad I'm getting my copy sooner rather than later, but I will admit to getting antsy, especially since I haven't gotten any shipping notification.

So, yeah, any status updates?

Thanks.

Looks like I'm in the same boat with the Home Delivery versus Smart Post issue. I just got my notification today and it's telling me it's coming by Smart Post and not Home Delivery which is what I paid for. I think I see what the issue might be. I've got 3 orders outstanding. I selected smart post for Celestial Tribunal + Chokepoint, and Oversized Villan Cards. I selected Home Delivery for Villains.

I'm about at the point where I honestly don't care if I paid extra for nothing, as long as that package that is coming Saturday has all 3 of my orders.

Thanks for the EU update Craig, hope the paperwork gets where it needs to be soon!

Anyone in Australia received Villains or a tracking number yet? Or have a rough idea on when they left the USA? It's getting hard to wait hearing from all the americans who have their copy already :)

Cheers

I've heard that mine has left theirwarehouse i have no tracking number yet (i live in New Zealand so i assume my would arrive via Australia)

Got my package with a slight issue, but it has arrived so figured I'd mention it here for people who are trying to track the packages

I still haven’t heard anything about my Villains preorder, and my order status hasn’t changed from ‘Pre-ordered’.
Should I be worried at this point? I did pay for separate shipping for the Villains and Sentinel Tactics preorders.

I believe you should contact GtG with your order number at this point. The 'pre-ordered' status apparently won't change for technical reasons.

The issue might be with FedEx. I got my delivery yesterday but didn't get any updates before that.

I sent an email to you today but I figured I will place a comment here.

I received the delivery on Wednesday (in NY).  I picked it up today and all I got was the game and the 7 promo cards.  I'm missing the art prints and mini-expansions and the oversize villains cards.  Are they supposed to be in a separate package?

@saucau22

Did you preorder during the Jan-Feb 2015 pre-order window, or did you preorder at Gen Con (or later on the website)? Only the early pre-order people got art prints and free mini-expansions. Later preorders only got promo cards (and, of course, shipping before games went to distributors).

I just received my copy of Villains of the Multiverse, Chokepoint and The Celestial Tribunal, and the Tactics maps and minion minis. Here is my issue:

I had 4 separate orders.

Order 1. Broken City, Expansion, Broken City Minis, Expansion Minis, All maps, Minion Minis

Delivery - Smart Post

Order 2. Villains of the Multiverse

Delivery - Home

Order 3.Chokepoint and The Celestial Tribunal

Delivery - Smart Post

Order 4. Oversized Villains

Delivery - Smart Post

As you can see I paid for delivery 4 times. 3 Smart Post, 1 Home.

I received a single package with part of Order 1, and all of orders 2&3. Order 2 was supposed to be Home Delivery but instead was packaged with Part of Order 1 and Order 3 and sent Smart Post. So in all so far we're looking at paying 2 times to have the same package delivered slowly.

Order 4 I've had no word on at all and am beginning to worry at this point it has fallen through the cracks. If it hasn't been fulfilled, then I'm really hoping they send it Home Delivery since I paid for 1 of my orders to be sent that way and it wasn't.

Hope all that made sense and that someone from GtG can clear this up.

Checking my shipment today, it seems I have a similar issue. My shipment appears to have included Villians of the Multiverse, the various promo cards, and the Chokepoint and Tribunal Mini-Expansions, but not the art prints. I preordered in January of 2015.

I ordered villians at Gen con this year.   I cant find my recept for what I ordered, is there anyway I can get my order checked on?

My name is Wayne walls and my email is WWalls11@comcast.net

Thanks in advance

So, it's been over a week since us Europeans were hit by the Commercial Invoice delay and still no update from Fedex. Has there been any news on this?

I was wondering this also. I appreciate the speeds at which bureaucracies work, I'm more curious about the process.

I'd like some news, too, even if it's just a "nothing new".

The fact that my order has not moved from "confirmed" in a whole year doesn't help me feel confident.

@EU Residents

FedEx claims that they have mostly cleared things up and that things should start arriving soon. At this point I don't have a good way to get feedback other than talking to our US FedEx rep, who talks to a FedEx employee in France, who speaks with the French government, which is not super reliable. If any of you actually succeed in getting your delivery this week, or can confirm that FedEx in France reaches out to you, I would definitely appreciate it if you'd let me know!

No doubt some of us will post here when it arrives. Thanks for the update!

Not to gainsay what Paul says, the FedEx tracking for our/my package still says "Shipment requires a Commercial Invoice.", that could just be FedEx not updating their system.

On the positive side I got to use gainsay correctly in a sentence, yay!

Indeed. The update is much appreciated.

Mine says the same, but I'm hopeful it'll change soon.

Also, I'm jealous you got to use 'gainsay' correctly in a sentence.

Thanks for the update, Paul.

 'Gainsay' would make a good name for a Villain.

Gainsay vs. Mainstay!  Fight!

Better than Hearsay.  I haven't ever faced that villain myself, but I am told I wouldn't like it.

Mine arrive this morning in New Zealand. so i assume those in australia would have theres soon if not already

My package in French Customs is now in the clearance process. Apparently.

Yay! Ours too!

Unfortunately it's current status is 'clearance delay' and if you look further down the page it still requires a commercial invoice sorry for the downer.

I'll stay in my happy place, if it's all the same with you. Yay!

The way I was reading it, is that that box is a timeline of events during the clearance delay. So it's still in the clearance delay but it's being processed. Could just be wishful thinking though.

Just had a chat with FedEx. The shipment is still awaiting customs clearance. I believe the issue with the forms is resolved. But has not yet been released.

Hello,

Just to be sure I understand correctly: The packages to Germany also come from the fulfillment center in France? And we will get a mail when the games are one the way from France to Germany?

Thanks for the help

Yes and no.

All the Europe (and possibly more remote locations) orders were shipped to France to be sent on.

There will be no mail to you telling you it is coming.

Still no Villains in sight. With the new preorder campaign about to begin, I feel like last year

You and I both.

I am so incredibly angry and frustrated with FedEx now. Basically every time we ship to the EU we have some terrible disaster or another happen on their end, and as justifiably frustrated as you all are, I am that frustrated times the number of EU backers that there are.

The shipment is currently in France, and delivery times from there are super quick if they get their act together, so I am really hoping that you all have it before the KS goes live. I have had strongly worded conversations with FedEx twice more today already about the issue.

We understand the problems, don't worry. I can only imagine how strongly worded the conversations were.

Don't worry, Paul, my own anger is not directed at GtG, but at the Multiverse and how it never works the way I want. There are times where I understand OblivAeon

Small question : my order has not moved from "order created" in a year - should I worry, or is it the problem with the site mentioned by Christopher ?

That is the issue with the website and is unrelated.

Just an update: the FedEx report for my UK order of Villains is no longer showing the warning message about needing a commercial invoice, as it has for the past two weeks. It's status is still saying it's in a "clearance delay" however, and the estimated delivery date has been altered to "No scheduled delivery date available at this time." I'm not sure whether that's a good thing or not, but at least there's some sort of progress going on.

I'm beginning to think that FedEx updated the order tracking page for the EU orders to be able to say that they had made progress. Maybe that's just me being cynical though.

In a more dispassionate update, the big red 'Clearance Delay' box returned a few days ago and remains.

Yeah, annoyingly my Clearance Delay \ Commercial Invoice Needed warnings came back again after a few hours too.

Likewise. I am moving towards being annoyed by this. If it doesn't arrive by the time the Kickstarter begins, I'll definitely be not very happy with Fed Ex.

Wow, it is true that it takes a lot to annoy the British.

Not THIS British! I've been annoyed for weeks!

For myself, whilst habitually cynical about situations such as this, I am moving slowly towards being irked. After that is 'ticked off' and then 'annoyed'.

Heading towards massively irritated here.  I dont understand how a courier company is incapable of swiftly moving package A to location B.

I'm heading towards a Silverleaf explosion!

There will be silverleaves everywhere. I am not cleaning it up.

By July I'll be absolutely furious.

Those levels of British Ire in full:

Patient understanding

Possibly concerned

Mildly disappointed

Slightly aggrieved

A bit annoyed

Somewhat irked

Considering mentioning something

Composing a strongly worded missive (that will never be sent)

Full scale land invasion

You missed: 'This needs a cup of tea and some cake to resolve'.

That comes after the land invasion.

Aaaaaaah, I always thought that to be 'Everything's okay, honestly'.

So I pre-ordered Villans from GTG in November.  Since I wasn't sure about when things would ship and the pre-order said they'd be held until the last item was ready to ship, I didn't pre-order the mini expansions and oversized villian cards at the time.  I wanted to do it during the winter sale, but they were out of stock the whole time, so I ended up pre-ordering through an online retailer I bought most of my SOTM games from.  That order was placed on January 6th, and I just got my package from them, while I'm still seeing no update from the GTG store on having shipped my Villians box.  

This seems really messed up to me, that your direct customers are getting their packages shipped after distributors have both received their orders and managed to get them to their customers.  Is there any way to either check on my pre-order or cancel it if it hasn't shipped yet?  

I think you're all missing that it's pretty likely that a British person who appears to anywhere north of Land Invasion on the annoyance scale is actually seething with rage but too polite to express it.

Hence 'Everything's okay, honestly' :P

Where do all those “DEAR SIR” letters depicted in Monty Python’s Flying Circus fall on this scale, though?

Well. As I don't have any land troops right now, it seems I am at the "tea" stage. Being french, it means a lot.

I hope GtG will find someone more reliable than Fedex for OblivAeon.

Whilst from Derbyshire originally, I currently live in Liverpool (called the Frozen North by some people I know) where 'EEEEEEEEEEEEEE' is used to indicate extreme displeasure. Or signify the intent to say something. Or to say hi. Or for anything really.

I don't know where that would fall on our traditional scale of displeasure though.

Depends how many h's are involved. "Ehh." is friendly. Once it gets to "Eeeehhhhhhhhhh" we're getting towards mild annoyance and if it breaks the line we're at "strong letter to the Times of London" stage, i think.

I just wanted to make sure this post didn't get lost in discussion of British displeasure. Can I ask what continent you're on? If you're in the US or Canada, you should definitely have received your order by now, and if you haven't you should contact GtG. If you're in Europe, all the packages are being held up in customs for some unfathomable reason, contrary to what FedEx promised. In either case, the store apparently doesn't have updated order status for technical reasons.

I live in the US.  Indianapolis, home of Gencon.  I can understand the store not updating (kind of) but it's the whole got my pre-order from another company before my pre-order from the creators that got on my nerves.  Who should I contact at GTG and how?

Also the fact that it's on Amazon Prime right now for less than I paid

I would try one of contact@greaterthangames.com or paul@greaterthangames.com. Include your order number.

Also the fact that it's on Amazon Prime right now for less than I paid
Just to make you feel better, you will be getting a set of promos.

To my untrained ear, there are no h's. It might just be the Scouse accent though It's all aspirated.

Thanks for the info, I contacted them.  

Promos are neat and all but I'd rather have gotten the game before I could have gotten it through normal channels at a cheaper price shrug

Based on Paul's response to my e-mail, looks like there was an error and they hadn't shipped my package.  Sucks but he was really cool with his answer and fast on getting me the refund.  Just hard to value those promos at almost $15 plus waiting past Wednesday.

So i work for fed ex, as a courier. (Shhh)

Its not too bad. Its not to great. UPS isn't much better, from what my customers tell me (many of them prefer FedEx). Internationally I can only imagine.

When it comes down to it? All of them are the same. DHL (what little it still does), FedEx, UPS, International Air Mail, whatever - they are all surprisingly good, when you consider the small fact that for my terminal alone (one of two in the city) we easily go through 30,000 boxes a day. Thats one terminal, in one city, in the US. FedEx has terminals in every major city in the country, and internationally. Millions upon millions of boxes a day. I deliver 150-250 boxes a day, in what is basically box that is about 25miles on a side. I pick up another 100 or so (more during the month between thanksgiving and christmas!) 

When you consider those numbers, 99% successful service rate... still leaves hundreds of thousands of boxes that didn't get delivered properly. The terminals strive for (i think) 99.5 or something. It might even be 99.8 (I don't know, i'm not in that side of the business) and even such things as 'I got to the business and they were closed today, unexpectedly' hurt that number. 

So, while it sucks that you didn't get your package ( and I totally feel for you - i really do, even I, in the business of shipping on the personal end, dealing with people who missed their box yesterday - don't like it when my box doesn't show up on friday and I have to wait even till monday. Waiting weeks cause of a customs delay where some S.O.B. forgot to send the paperwork... I'd be british levels of annoyance too!) please do realize that it doesn't really matter what company GtG ships with. They all could have had the same thing happen to them, and even with a 99.9% success rate, thats still hundreds of thousands of boxes that don't get properly delivered a day. 

GtG prefers FedEx because of past experiences. Is this experience enough to make them switch services? Maybe. But no matter what service they use, someone somewhere is going to be unhappy. Something is going to go wrong somewhere. Some box is going to get crushed in the conveyor belts and not sent on. Some frieght truck with a couple hundred of them is going to get in an accident and everything catches fire. Some crate is going to get stuck in customs. It sucks, but its the facts.

I just wanted to write that out, not in defense of FedEx (Lord knows I have my issues with what little i deal with every day) but in defense of the realities of the shipping industry, especially in this day and age of Amazon Prime, every big site offering free shipping, and huge precentages of everyday shopping moving to online. Take it as you will!

Small consolation, perhaps, but if you'd like to get together to play a game using my copy, let me know.

That offer is valid for anywhere in the US by the way. Andy has a bus pass and likes to ride the asphalt.

He has is own Mobile Defense Platform.

I appreciate this isn't GTG's fault, but after the third week in a row where I've told the my mates VOTM isn't going to be here for our gaming night and following on from the WOTC debacle, their name is pretty much mud here as far as preorders / buying direct goes.

... And I've just had a notification from FedEx - parcel due tomorrow. Words eaten.

Yep, released here as well!

Ire level now reduced to "having a nice cup of tea in front of the telly".

I have also received the notification.  Fingers crossed it actually makes it here!

Helpfully I already had a cup of tea in hand when I read this. Huzzah!

Oh man, hope that 'by 12pm' really means 'by 12pm'. 

It's not even that I'm impatient or anything (I'm way too chill for that), it's just that I have a plane to catch at 2.

Thank goodness the land invasion was averted.

…For now. Whether it remains that way depends on Fedex

Well, let's hope I'll have good news too in the coming days - recruitment of my land invasion troops is still going on.

As an Englishman I always have plans drawn up to invade France. If this happens again with the next expansion…

Well, in my case at least, 'Parcel will be delivered Wednesday by 12' has become 'Will be delivered Thursday by 12'. Trying to get them to hold it for another week is actually surprisingly difficult, given the fact that they already managed to get it delayed for half a month without me doing anything.

Just received my order. Everything seems to be there. Thanks, GTG.

Just received it too. Time for a cup of tea cofee

Mine has arrived also - the turnaround from customs releasing the pacakges to them arriving on doorsteps has been like lightning. No wonder GTG were frustrated.

Everything looks pretty glorious, I can see our US chums have been getting excited!

We got the parcel after all this waiting but... Not the right one X_x. We got two copies of the wrath the cosmos, but we pre ordered (long ago) two copies of the villains of the multiverse with all the additional goodies.

What the citizen hack and citizen slash?!

We are at loss now, what the hack we should do now?

Supposedly, there is something weird going in the playtester section of the rulebook.

Received the order.  Thank you!  :)

I suggest casting a level 1 "Summon Craig" spell.

Mine has just turned up all present and correct.

i know what Im doing this evening! :D

The spell had an unexpected interaction with the aether between planes and ended up summoning a Citizen Jodie.

My box has turned up. All looks well so far.

I am so relieved that they finally released it!

If anyone doesn't get their package this week in the EU, or if you get the wrong stuff, or if someone tries to get you to pay for delivery*, send me an email!

*We had this happen once with this shipping method, which was the result of a driver acting illegally. He was fired.

Order has arrived and appears complete. However, I did not receive yet another copy of Tactics I didn't order. You're slipping, >G. :-)

@pwatson1974

I'll try to make sure we include another copy of Tactics you didn't order with your next order :)

Hey, can I have a copy of Tactics I didn't order with an order I didn't order?

Can I get fries with that?

Received the Villains package yesterday at 12:00:21. Everything appears to be in order and looks really nice! Thanks!

Did Paul ever comment on why some of us who payed for home delivery had our villians show up as smart post?

He did in a reply to me through email but I don't know if I'm at liberty to give his explanation.

I will reply here!

It seems there was a bug in our exporting software that occurred because SmartPost wasn't an option for shipping when the bulk of the order were placed, so there was an ID mis-match when it was added later.

Sounds good. Was curious about that.

I am in the US and did the original preorder for Villians of the Multiverse and the Oversize cards. When should I start to worry about my package arriving?

I would send an email to paul@greaterthangames.com and contact@greaterthangames now.   

@d j blackwell

Right now! Though don't actually worry - if you email me I'll be able to straighten it out :)

I know this thread is about shipping issues, but here's an example of GtG's shipping solutions.

Late last year I ordered copies of four decks (Ra, KNYFE, Baron Blade, and the MDP) that I use for testing purposes and which naturally show more wear and tear than the rest of the decks.

Package arrived within 10 days, even though they had already received Villains and were in the midst of prepping and even starting to ship it out.

Only one little glitch. No MDP deck. So I sent off an email at lunchtime. By that evening I had received not one, but two emails to let me know they were taking care of it. And four business days later the MDP landed on my desk.

I should have popped in here and said something immediately, but work, yadda, yadda, yadda.

Anyway, thanks guys! Great job!