Wrath of the Cosmos preorder problems

This is my first time ordering anything from Greater Than Games, so I'm not sure what to expect. I preordered Wrath of the Cosmos, put in all my information, and clicked "Done" (or something like that) at the end. But then I was taken back to the checkout screen, except all my information was gone! And the gift card I used to purchase the expansion still shows the same balance as it did before I ordered. So then I pressed the back button and pressed "Done" (or something like that) again, but it still took me back to checkout.

Will I get a confermation email? Will the money be taken from the card when the order ships? Will I be charged twice? Did something go wrong with the preorder? Should I contact someone? Is it too early in the morning to be asking so many questions?

Someone please let me know.

Thank you!

I'm having troubles too; I'm trying to place an order, but every time I try, it's saying that they can't process my credit card information... I made a purchase with it on another site just a couple days ago, and according to my bank, the money is in there, so I've no clue what's wrong. I already sent a message, I just hope that they respond soon so that we can figure out what's wrong.

Had that same problem. Had to put the information in about 3 different times before the order went through.

So your order did eventually go through? Did you receive a confermation email or something like that?

I want to try again, but I'm afraid I'll be charged three times, since I put my order in the first time (which didn't work) then I clicked the back button and did it again (which also didn't work). I'm using a gift card with a very limited amount of money on it, so I can't take any extra charge.

You can always check your profile under the orders page.

My order says "In Checkout". My bank says that the payment is pending, but it seems GTG doesn't recognize this fact.

EDIT: As an update, it looks like I need to call Visa… Apparently when I put in my previous address as my billing address- which should have been updated and removed from my card about a month ago- it went through just fine.

Yeah, our web store is *way* pickier than any other web store I have ever seen when it comes to making sure that the billing address you enter == the billing address on file with your bank.

I tried again on Wednesday, and everything turned out alright. The order went through and only the money for that order was taken off my card. I think it might have messed up before because I didn't have a GTG account at the time. I created one afterwards in order to post on the forums. I was logged in when I tried again on Wednesday.

I hope everyone else's orders go through alright as well!