MC
McBehrer
2017-09-12 00:08 UTC
#1
So, I just had to get a new phone, and for whatever reason, it won’t let me re-download Sentinels without paying for it again. It’s the same Google Play account, so I don’t know why. I really hope I don’t have to purchase everything again; I already got everything there wasto buy. It should be tied to my account, not the device, right?
JE
Jeysie
2017-09-12 00:11 UTC
#2
Yeah, it should be tied to your account since I didn't have any problems redownloading the game when I bought a new Android tablet a while back myself. Sounds like some kind of bug.
SC
scifantasy
2017-09-12 01:47 UTC
#3
Yeah, it’ll know you paid.
Though I’m pretty sure you’ll lose your competed weekly one-shot records.
MC
McBehrer
2017-09-12 01:58 UTC
#4
Well, it doesn’t. It’s still trying to charge me.
P2
Powerhound_2000
2017-09-12 01:59 UTC
#5
I know with iOS it says it will charge you and then the next prompt says you've brought this already would you like to install it for free
MI
MigrantP
2017-09-12 03:11 UTC
#6
Please get in touch with customer support at http://handelabra.com/contact and we can help you out.
MC
McBehrer
2017-09-12 16:51 UTC
#7
I emailed you (twice, accidentally)
I haven’t heard back yet, but I acknowledge it hasn’t been too long.
Just thought I’d let you know I did that.
MI
MigrantP
2017-09-12 20:21 UTC
#8
We are a small company. Thanks for your patience.
MC
McBehrer
2017-09-12 21:53 UTC
#9
I’ve been in touch with the guy through email, and he’s helping me out now. This should be cleared up soon.