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New phone

9 posts · 281 views · started 2017-09-12 00:08 UTC
MC
McBehrer
2017-09-12 00:08 UTC
#1

So, I just had to get a new phone, and for whatever reason, it won’t let me re-download Sentinels without paying for it again. It’s the same Google Play account, so I don’t know why. I really hope I don’t have to purchase everything again; I already got everything there was​to buy. It should be tied to my account, not the device, right?

JE
Jeysie
2017-09-12 00:11 UTC
#2

Yeah, it should be tied to your account since I didn't have any problems redownloading the game when I bought a new Android tablet a while back myself. Sounds like some kind of bug.

SC
scifantasy
2017-09-12 01:47 UTC
#3

Yeah, it’ll know you paid.

Though I’m pretty sure you’ll lose your competed weekly one-shot records.

MC
McBehrer
2017-09-12 01:58 UTC
#4

Well, it doesn’t. It’s still trying to charge me.

P2
Powerhound_2000
2017-09-12 01:59 UTC
#5

I know with iOS it says it will charge you and then the next prompt says you've brought this already would you like to install it for free 

MI
MigrantP
2017-09-12 03:11 UTC
#6

Please get in touch with customer support at http://handelabra.com/contact and we can help you out.

MC
McBehrer
2017-09-12 16:51 UTC
#7

I emailed you (twice, accidentally)

I haven’t heard back yet, but I acknowledge it hasn’t been too long.

Just thought I’d let you know I did that.

MI
MigrantP
2017-09-12 20:21 UTC
#8

We are a small company. Thanks for your patience.

MC
McBehrer
2017-09-12 21:53 UTC
#9

I’ve been in touch with the guy through email, and he’s helping me out now. This should be cleared up soon.