BO
Boom04
2015-10-17 14:13 UTC
#1
Hi
i "purchased" the season 1 pass last night (and have a confirmation email from Apple), but the main sentinels app seemed to fall over and doesn't seem to have updated. The "get new expansions" page in the app, now gives me the prompt area to "connect to store" but when I select this after a few moments gives an skerrordomain 0 error. Ii looks like I can access the App Store otherwise. Any idea what gives?
thanks
P2
Powerhound_2000
2015-10-17 14:31 UTC
#2
This is an issue they've been looking at as seen in this thread http://handelabra.com/forum/#!/sentinels-of-the-multiverse:hskerrordomain-error
BO
Boom04
2015-10-17 14:36 UTC
#3
Ah.... Thanks. I had looked but didn't find that thread.
so still no outcome/solution. That's not helpful, and looks to have been running since July. Ummmm....
edit: well no solution other than possibly doing a factory reset.... Not keen on doing that
P2
Powerhound_2000
2015-10-17 15:07 UTC
#4
Yeah that seems to be the only one that has had some success. One comment in the thread is that iOS 9 might resolve so you might update your iPad to that version to see if it helps.
P2
Powerhound_2000
2015-10-17 22:22 UTC
#6
Not that this is helpful but SotM is not the only app having this issue with In App Purchases(IAP). The main way they seem to reproduce it is when they try to download an IAP and don't have the space for it. After that even if you do clear enough space you still will get the error. It's an issue Apple is looking into further as it has even affected apps that haven't been modified in years and more recent ones.
MI
MigrantP
2015-10-17 22:34 UTC
#7
Please get in touch with us via feedback@handelabra.com and we will let you know whenever we hear more from Apple. It's a bug in iOS itself that affects any app that uses Apple hosted IAP downloads. Apple is working on it and we hope it'll be fixed in an iOS update soon.
BO
Boom04
2015-10-18 01:15 UTC
#8
Thanks. Email on way. Guess I'll be seeking refund if no imminent fix.
FYI (and for others info) in my case a complete reset (painful as it was ) did not solve the problem.
#Powerhound, thanks again for comments. Have to say that this is first IAP that I've had this problem with, but then again it may have been sometime since my last one… Perhaps 4 months?
MI
MigrantP
2015-10-18 03:38 UTC
#9
Did you restore a backup? The only workaround that we've heard of working is a full erase without restoring a backup.
BO
Boom04
2015-10-18 05:59 UTC
#10
Edited:
Restored backup. B ackup up didn't include sentinels, but now looking at
https://forums.developer.apple.com/thread/8439
can understand that that probably isn't were the issue lies, but in the iTunesstored data getting "corrupted". Nice one Apple! The possible trigger point of having low spare space in that thread could be a factor in my case, although at the time I had about 5GB space which I would have hoped was more than enough given dl and install sizes.
Loathed to do a fresh install, simply due to volume of material and settings, however its a Sunday, I want to play some new options, and have 4 or 5 hours spare… cough… so pushed on.
First thing tested was SotM. Immediately connected to app store, and downloaded updates (season 1 pass). All seems to be back on track. 
Now to get everything else set up and running… big sigh…
Thanks all for pointing me in the right direction… but heck Apple get this fixed!!!
P2
Powerhound_2000
2015-10-18 12:51 UTC
#11
Glad that worked out for you
MI
MigrantP
2015-12-08 22:37 UTC
#12
I have some great news! Today, Apple has released iOS 9.2 to the public. This update has many bug fixes, including a fix for the “SKERRORDOMAIN ERROR 0” issue some of you have experienced.
You can update your iPad by opening the Settings app and selecting General. Tap Software Update, and your iPad should find the iOS 9.2 update and be able to install it.
After updating to iOS 9.2 the Get Expansion Packs screen in Sentinels should start working properly again. If you continue to have a problem, please let me know.
We appreciate your patience and are glad that the ordeal is finally over! We hope you enjoy your new content, and look forward to getting Shattered Timelines in your hands soon!
DA
danmarshall14
2015-12-11 06:41 UTC
#13
My girlfriend isn’t seeing mini pack 2 in the in app store on her ipad. She is updated to ios 9.2 and still no luck.
MI
MigrantP
2015-12-11 06:56 UTC
#14
What version of Sentinels is she on? You can check in the Credits screen.