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Kindle Fire 1.3.1 update not working

11 posts · 242 views · started 2015-04-14 19:32 UTC
SI
silopolis
2015-04-14 19:32 UTC
#1

I don't want to keep bothering the other status update thread for this topic. My Fire currently says that it updated the game today, but the game still says it's v.1.2.3 when I boot it up, and Rook City is unavailable. When it was finished downloading, I saw it "Install", so I'm not sure what's going on there.

I'm trying the ol' "uninstall and redownload everything" trick, since that's the only thing I can find that I haven't tried yet. But if anyone else with a Kindle Fire has gotten it to work, or if anyone else has any ideas, please let me know.

PH
phantaskippy
2015-04-14 19:34 UTC
#2

Kindle Fire HD7 here, and same problem.

SI
silopolis
2015-04-14 19:39 UTC
#3

Handelabra's forum says that Amazon is currently giving us the wrong version, and that it's likely a problem with their servers that will resolve itself.

MI
MigrantP
2015-04-14 19:39 UTC
#4

This seems to be an issue with Amazon's servers. It may help if you contact their customer support; even if they can't fix it immediately, maybe that can get the problem noticed.

PH
phantaskippy
2015-04-14 19:43 UTC
#5

Amaczon needs to get it together and get their sercvers running the right procduct.

SI
silopolis
2015-04-14 19:45 UTC
#6

I'm entering chat with them now.

SI
silopolis
2015-04-14 20:04 UTC
#7

Escalating to the technical team.

 

EDIT: Aaaaaaaaaand referred to tech. I should get an email within 1-2 business days as she hears back from her team. Guh.

MI
MigrantP
2015-04-14 20:38 UTC
#8

We're getting reports of it working now. Thanks for getting into it with their tech support though =)

SI
silopolis
2015-04-14 20:40 UTC
#9

Ok, trying to re-upgrade it again now.

SI
silopolis
2015-04-14 20:52 UTC
#10

Ok, I can confirm, Amazon seems to be working now. I've got 1.3.1, re-downloaded the season pass, and am staring at Plague Rat's ugly mug as we speak.

Thanks again for all the support, MigrantP!

PH
phantaskippy
2015-04-14 21:19 UTC
#11

And I'm running now.  Good work.